Service (business)

Field
Subfield
Domain
OpenAlex	C2780378061

Smeal faculty

• Alan J. Stenger - score 2.5
• John C. Spychalski - score 1.6
• Stefan Wuyts - score 1.4
• Dan Guide - score 0.6
• Terry P. Harrison - score 0.6
• John C. Liechty - score 0.6
• J. Andrew Petersen - score 0.6
• Chenhui Guo - score 0.6
• Brian Lee - score 0.5
• Jing Tian - score 0.5
• Evelyn A. Thomchick - score 0.5
• Yuting Yuan - score 0.5
• Aydin Alptekinoglu - score 0.5
• Nathaniel D. Bastian - score 0.5
• Saurabh Bansal - score 0.5
• Robert A. Novack - score 0.5
• Sara Loughran Dommer - score 0.5
• Sotires Pagiavlas - score 0.5
• Wael Jabr - score 0.4
• Jason Bell - score 0.4

Papers

• Domo Arigato Mr. Roboto (2016) - cites 1219
• The Purchasing of Full-Service Contracts: (2001) - cites 270
• Choice Menus for Mass Customization: An Experimental Approach for Analyzing Customer Demand with an Application to a Web-Based Information Service (2001) - cites 193
• CAPACITATED REMANUFACTURING WITH SERVICE LEVEL CONSTRAINTS* (2002) - cites 149
• Airline market share and customer service quality: a reference-dependent model (2001) - cites 79
• Partner selection in B2B information service markets (2009) - cites 65
• Inventory Pooling to Deliver Differentiated Service (2012) - cites 54
• Territorial Implications of High-Speed Rail—A Spanish Perspective (2013) - cites 35
• A maximum expected covering problem for locating and dispatching two classes of military medical evacuation air assets (2014) - cites 27
• Partial cross training in call centers with uncertain arrivals and global service level agreements (2007) - cites 19
• US rail freight performance under downsized regulation (2004) - cites 19
• What servicizing demands of a company: The need for inter‐functional coordination (2022) - cites 17
• Bringing the Doctor to the Patients: Cardiology Outreach to Rural Areas (2023) - cites 9
• Rail Transport: (1997) - cites 8
• MODELING THE CUSTOMER SERVICE PERFORMANCE OF FIXED-ROUTES DELIVERY SYSTEMS UNDER STOCHASTIC DEMAND. (1998) - cites 7
• Sendra L. Enos: Service-learning and social entrepreneurship in higher education (2017) - cites 7
• Commercially Available Software for Integrated Logistics Management (1993) - cites 5
• Electronic Transportation Marketplaces: How Can Green-IS Help to Promote Sustainable Logistics? (2011) - cites 3
• The impact of downsizing on import departments (1999) - cites 3
• Character usage in Chinese short message service (SMS): a real-world study in Mainland China (2013) - cites 2
• Managing Flexible Capacity in Service Systems with Worker Shortages (2025) - cites 2
• Managing information in the supply chain to enhance customer service and build relationships (2003) - cites 1
• AN EXPERIMENT IN FREIGHT MODAL CHOICE: DELINEATING THE RAIL- TRUCK INTERFACE (1976) - cites 1
• Role Integration Increases the Fungibility of Mentally Accounted Funds (2022) - cites 1
• A boosting policy to optimize user forum performance: Model and validation (2023) - cites 1
• Two Essays Examining Consumer Responses to Product and Service Failures (2020) - cites 0
• How Costs Influence Preferences for Control in Generative Artificial Intelligence (GenAI): Human-Guided vs. GenAI-Based Delegated Search (2026) - cites 0