SMEAL WIKI

Managing information in the supply chain to enhance customer service and build relationships

Joan Scott, Tracy D. Rishel, Alan J. Stenger
Year2003
VenueInternational Journal of Services Technology and Management
Typearticle
Citations1
DOI10.1504/ijstm.2003.003631
OpenAlexW2020234519

Topics

Customer Service Quality and LoyaltySupply chainBusinessService (business)VisibilityProcess management