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Airline market share and customer service quality: a reference-dependent model

Yoshinori Suzuki, John E. Tyworth, Robert A. Novack
Year2001
VenueTransportation Research Part A Policy and Practice
Typearticle
Citations79
DOI10.1016/s0965-8564(00)00016-1
OpenAlexW2083160992

Topics

Aviation Industry Analysis and TrendsMarket shareService qualityGoodness of fitQuality (philosophy)Service (business)