Service quality

Field
Subfield
Domain
OpenAlex	C140781008

Smeal faculty

• Jing Tian - score 0.6
• Robert A. Novack - score 0.6
• Alan J. Stenger - score 0.5

Papers

• Airline market share and customer service quality: a reference-dependent model (2001) - cites 79
• Examining the relationship among service quality, perceived value, and sport consumption at the Wuhan tennis open (2021) - cites 8
• MODELING THE CUSTOMER SERVICE PERFORMANCE OF FIXED-ROUTES DELIVERY SYSTEMS UNDER STOCHASTIC DEMAND. (1998) - cites 7