SMEAL WIKI

Partial cross training in call centers with uncertain arrivals and global service level agreements

Thomas R. Robbins, Terry P. Harrison, D. J. Medeiros
Year2007
VenueWinter Simulation Conference
Typearticle
Citations19
DOI10.5555/1351542.1351941
OpenAlexW2152512643

Topics

Advanced Queuing Theory AnalysisPoolingService (business)Computer scienceProcess (computing)Investment (military)