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Advanced Queuing Theory Analysis
OpenAlex topic - T10974
Field
Business, Management and Accounting
Subfield
Management Information Systems
Domain
Social Sciences
OpenAlex
T10974
Smeal faculty
Yuting Yuan
- score 5.0
Terry P. Harrison
- score 3.0
Wael Jabr
- score 1.0
Papers
A stochastic programming model for scheduling call centers with global Service Level Agreements
(2010)
- cites 94
Does the Erlang C model fit in real call centers?
(2010)
- cites 23
Partial cross training in call centers with uncertain arrivals and global service level agreements
(2007)
- cites 19
Information Visibility in Omnichannel Queues
(2019)
- cites 12
Managing Flexible Capacity in Service Systems with Worker Shortages
(2025)
- cites 2
Waiting-Time Prediction with Invisible Customers
(2021)
- cites 0
A queueing analysis of customer support forums: The joiner paradox
(2010)
- cites 0
Waiting Time Prediction with Invisible Customers
(2025)
- cites 0
Queueing models for decision makings
(0)
- cites 0