Advanced Queuing Theory Analysis

Field	Business, Management and Accounting
Subfield	Management Information Systems
Domain	Social Sciences
OpenAlex	T10974

Smeal faculty

• Yuting Yuan - score 5.0
• Terry P. Harrison - score 3.0
• Wael Jabr - score 1.0

Papers

• A stochastic programming model for scheduling call centers with global Service Level Agreements (2010) - cites 94
• Does the Erlang C model fit in real call centers? (2010) - cites 23
• Partial cross training in call centers with uncertain arrivals and global service level agreements (2007) - cites 19
• Information Visibility in Omnichannel Queues (2019) - cites 12
• Managing Flexible Capacity in Service Systems with Worker Shortages (2025) - cites 2
• Waiting-Time Prediction with Invisible Customers (2021) - cites 0
• A queueing analysis of customer support forums: The joiner paradox (2010) - cites 0
• Waiting Time Prediction with Invisible Customers (2025) - cites 0
• Queueing models for decision makings (0) - cites 0