SMEAL WIKI

Does the Erlang C model fit in real call centers?

Thomas R. Robbins, D. J. Medeiros, Terry P. Harrison
Year2010
VenueProceedings of the 2010 Winter Simulation Conference
Typearticle
Citations23
DOI10.1109/wsc.2010.5678980
OpenAlexW3141533802

Topics

Advanced Queuing Theory AnalysisErlang (programming language)Erlang distributionComputer scienceQueueing theoryStatistics