Loyalty

Field
Subfield
Domain
OpenAlex	C2776967331

Smeal faculty

• Carolyn T. Dang - score 1.3
• Sara Loughran Dommer - score 0.8
• Arvind Rangaswamy - score 0.7
• J. Andrew Petersen - score 0.6
• Brian Lee - score 0.6

Papers

• Customer satisfaction and loyalty in online and offline environments (2003) - cites 1552
• Moralized Leadership: The Construction and Consequences of Ethical Leader Perceptions (2014) - cites 208
• Moralized Leadership: The Construction and Consequences of Ethical Leader Perceptions (2014) - cites 37
• The role of commitment in online reputation systems: An empirical study of express delivery promise in an E-commerce platform (2023) - cites 18
• Customer behavior across competitive loyalty programs (2023) - cites 14
• We Don’T Think You’Re Important: Exploring the Effects of Loyalty Programs on Those Excluded From Benefits (2014) - cites 0