SMEAL WIKI

The role of commitment in online reputation systems: An empirical study of express delivery promise in an E-commerce platform

Ali Ahmed, Amit V. Deokar, Ho Cheung Brian Lee, Nichalin S. Summerfield
Year2023
VenueDecision Support Systems
Typearticle
Citations18
DOI10.1016/j.dss.2023.114061
OpenAlexW4385605203

Topics

Customer Service Quality and LoyaltyBusinessOrder (exchange)ReputationLoyaltyCompetitive advantage