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The Role of Consumption Emotions in the Satisfaction Response

Diane M. Phillips, Hans Baumgartner
Year2002
VenueJournal of Consumer Psychology
Typearticle
Citations411
DOI10.1207/s15327663jcp1203_06
OpenAlexW2068166759

Topics

Customer Service Quality and LoyaltyConsumption (sociology)PsychologyExpectancy theoryProduct (mathematics)Experiential learning